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B. Braun Care Manager

Our program for discharge management

We offer an all-inclusive discharge management service with B. Braun Care Managers to transfer patients effectively from hospital to their home in a way that makes it possible to continue to provide the best possible care.

Two nurses, male and female, standing together. He has a tablet in his hand and is pointing forward with his other hand. Their eyes follow the direction.

Our discharge process in ten steps

Every discharge process is individual and has to be adapted to the customers' and patients' needs. The process below is therefore exemplary.

Step 1: Start of discharge process

Once the Care Manager has been notified by the hospital, they will contact everyone involved in the care-giving process (e.g. physicians, nursing staff ) and collect all necessary information for a smooth and trouble-free discharge process.

Step 2: Determine individual needs

In face-to-face conversation, the Care Manager evaluates the individual needs and requests of the patient (if needed, the Care Manager asks for the patient’s supply authorization).

Open communication and patient education are essential for effective and timely discharge planning. 

Step 3: Plan and organize therapy

Together with the attenting physician and nursing staff, the Care Manager plans the necessary therapy. The Care Manager then organizes the outpatient supply and treatment process.

Step 4: Coordinate delivery

The Care Manager works closely with the pharmacy, the home-care department and the delivery service to coordinate the delivery of all products to the patient's home at the right time.

Step 5: Allow an efficient logistics system

A good logistics system guarantees the fast delivery of all products. Whatever is needed, e.g. an infusion pump, the Care Manager takez care of it.

Step 6: Constructive dialog

To ensure improved patient care, the Care Manager discusses any further procedures with the home-care nursing staff, the healthcare institution or relatives.

Patient participation in discharge planning helps reduce unplanned re-admissions. ​

Step 7: Care Manager trains nursing staff and relatives

The Care Manager trains the nursing staff and/or relatives on how to work with the Standard Operating Procedure and how to use drugs, dressings, pumps, central venous catheters, sondes and other medical devices.

Step 8: Care Manager documents training

All training is documented on a form. Copies are issued to everyone involved. The Care Manager provides the home-care nursing staff with specially developed forms if it is necessary to document any follow-up therapy.

Step 9: Easy discharge for the patient

The patient too can rest assured that the discharge process is well taken care of. The Care Manager has already organized everyting necessary for the patient.

A structured hospital discharge strategy often improves patient health outcomes in both clinical and social aspects.[1]

Step 10: Ongoing care process

Our Care Manager is in close contact with everyone involved throughout the entire discharge and ongoing treatment process. The Care Manager visits the patient and their home care nursing staff at regular intervals and answers any questions and can deal with unexpected obstacles.

  1. Yam CH, Wong EL, Cheung AW, Chan FW, Wong FY, Yeoh EK. Framework and components for effective discharge planning system: a Delphi methodology. BMC Health Serv Res. 2012 Nov 14;12:396. doi: 10.1186/1472-6963-12-396. PMID: 23151173; PMCID: PMC3508885.